XBox 360 Warranty Replacement - The Rejection
It’s been nearly two weeks since I sent my console off, without any word from Microsoft on the status of the repair. No emails telling me they’ve received my console, no updates on estimated repair dates, nothing. No updates, until today…
Today, Purolator showed up unexpectedly with a package for me. A big white box with my name on it. I knew it was my Xbox, but I was amazed to see it repaired so quickly. I promptly took the elevator back to my floor, and was ready to hook up my xbox, for the first time in months. As I opened the box, I noticied a little note inside, it read as follows:
Dear Xbox Enthusiast:
An inspection of your console has revealed that tampering or attempted tampering of the console has occurred. The warranty is voided as a result of these actions. In addition, Microsoft is unable to offer repair services for a tampered Xbox console. Therefore, the console is being returned to you as-is, not repaired. If you were charged, you charges will be refunded by check.
If you have further questions, please contact the Xbox call center. 1-800-4MY-XBOX.
Sincerely,
Xbox Repair Service
I know that i’d mention the “tampered console” on the phone with them multiple times when i’d phoned initally about the repair. I guess it’s back to square one.
September 7th, 2007 at 8:17 pm
I just had the exact same experience — however my performance with their “tier two” support representative was anything but steller. I found that letter somewhat rude - as they have assumed a worse character then you are (”The Hacker”). I’m but a person who enjoys to take a bit of stress off after the wife goes to bed with a few quick games. They are sending me “photos” of their findings. They said that if they can’t produce photos then they will replace the XBox. So then what … I’m stuck with a ROL’ed box??
Once this is all said and done, what would you do to compensate for your time??