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It took slightly longer than 3-5 business days to receive my package from Microsoft. My initial phone call was on July 23rd, and I got it 7-8 business days later, on August 1st.  The package was simple enough; A box, some foam braces, a plastic bag, a shipping label, some tape, and directions.  I packaged everything up, and sent it on it’s way  today, August 2nd.  Microsoft initially quoted me 10-15 business days turn around, after they receive my console.   Time will tell.