XBox 360 Warranty Replacement - The Rejection

August 16th, 2007 4 Comments »

It’s been nearly two weeks since I sent my console off, without any word from Microsoft on the status of the repair. No emails telling me they’ve received my console, no updates on estimated repair dates, nothing. No updates, until today…

Today, Purolator showed up unexpectedly with a package for me. A big white box with my name on it. I knew it was my Xbox, but I was amazed to see it repaired so quickly. I promptly took the elevator back to my floor, and was ready to hook up my xbox, for the first time in months. As I opened the box, I noticied a little note inside, it read as follows:

Dear Xbox Enthusiast:

An inspection of your console has revealed that tampering or attempted tampering of the console has occurred. The warranty is voided as a result of these actions. In addition, Microsoft is unable to offer repair services for a tampered Xbox console. Therefore, the console is being returned to you as-is, not repaired. If you were charged, you charges will be refunded by check.

If you have further questions, please contact the Xbox call center. 1-800-4MY-XBOX.

Sincerely,
Xbox Repair Service

I know that i’d mention the “tampered console” on the phone with them multiple times when i’d phoned initally about the repair.  I guess it’s back to square one.

jQuery Lightbox Issues

August 3rd, 2007 2 Comments »

It’s been a few days, and several people have downloaded the jQuery Lightbox.  I’ve already received some feed back, and have isolated a few issues.  The current bugs all seem to revolve around clicking the “Next” and “Previous” buttons.  Clicking these buttons often shuffles the activeImage array.  I currently see two possible solutions to this issue:

  • Determine which jQuery click() event is creating the shuffle, and fix it
  • Modify the script so that the image set is circular, in which getting to the end of the gallery brings you back to the beginning.

I think this is the only  bug that could stop adoption of this script, at the moment.  Hopefully i’ll get it wiped out this weekend.

XBox 360 Warranty Replacement - The Departure

August 2nd, 2007 No Comments »

It took slightly longer than 3-5 business days to receive my package from Microsoft. My initial phone call was on July 23rd, and I got it 7-8 business days later, on August 1st.  The package was simple enough; A box, some foam braces, a plastic bag, a shipping label, some tape, and directions.  I packaged everything up, and sent it on it’s way  today, August 2nd.  Microsoft initially quoted me 10-15 business days turn around, after they receive my console.   Time will tell.